Frequently Asked Questions - Buddyrider – Buddyrider EU
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Have Questions?

Explore our frequently asked questions for quick help. If you cannot find the answer you are looking for, please do not hesitate to reach out to us at info@buddyrider.com. We’re here for you.
The Buddyrider is designed for dogs between 2.75KG and 11.34KG however, like humans, does come in all different shapes and sizes within that weight range. To help you determine if your dog will fit please check out our Size Guide.
Yes, the package includes:
- The Receiver (this mounts the Buddyrider® to your seatpost)
- The Metal Support Arm
- The Buddyrider® plastic seat assembly
- The four point harness to keep your dog secure in the Buddyrider®

If you want to use the Buddyrider® with more than one bike, you will need to order the Additional Receiver.

If your dog is between 2.75KG and 6KG you have the option of ordering a Buddybooster Cushion Insert.
In most cases the answer is YES. Check out our handy guide to make sure it will fit.
That depends on your delivery location. You can take a look at our Shipping Guide.
You can make your payment using VISA, MasterCard, American Express, Discover, Google Pay, Apple Pay, Discover, Diners Club and Shop Pay.
My payment has been debited but my order has not been confirmed yet. What do I do? It may take a little time for your payment to reflect on our side and at times, it could be a technical glitch. Please send us an email at info@buddyrider.com and we will send you an order confirmation within the shortest possible time.
Once your order is dispatched, we send you a shipping confirmation with a tracking link that allows you to keep an eye on your order in real time while it is in transit.
We usually process your order and hand it over to our courier partners on the same day you place it or the next day, making it almost impossible to cancel your order. We strongly recommend that you send us an email at info@buddyrider.com as soon as possible to see whether your order can be cancelled.
To cancel your order, reach out to us at info@buddyrider.com. If your order has not yet been fulfilled, we will start the cancellation process for you.
Absolutely. To find out more about the process, take a look at our Return Policy.
You can return it within the first 30 days from the day you receive it.
If you’re not happy with your order, we would love to make it up to you. We will send you a replacement or refund for your product provided you send it back to us in its original state with all the tags and packaging intact. To find out more, please review our Return Policy here.

If you would like to place a warranty claim, please write to us at info@buddyrider.com referencing your order number and accompanies by the following details:
  • - Name
  • - Address
  • - Email
  • - Telephone Number
  • A description of the problem or product defect
  • A few pictures to describe the situation better
Once we receive your product and inspect it, we will initiate the refund process. It may take some time to reflect the money in your account depends on your bank. However, we will notify you once the refund is processed.
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