Return Policy – Buddyrider EU
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Return Policy

On the rare occasion that the Buddyrider pet seat does not fit your bicycle, simply return it within 30 days (after delivery of order) for a refund. The returned product must be unused and undamaged. Take extra care when packing the return by wrapping the receiver and the support arm (metal parts) in bubble wrap or another material to prevent them from moving around and damaging the plastic parts while in transit.

Please Note: All items must be returned undamaged for a full refund. If products are returned damaged we will access the condition and refund accordingly.

Please send an email to sales@buddyrider.eu and state the reason for the return and make sure to include the return tracking number.

Please send returns prepaid via a traceable and insurable method to:

Buddy Ventures International Ltd

Buddyrider Nederland
Haitsma Mulierlaan 12
7241 GB Lochem
 

The customer must pay all shipping charges and email sales@buddyrider.eu a tracking number.

Guarantee

We strive to ensure that our product is of highest quality, but just in case there is a problem, we offer to the original purchaser a free 1-year limited manufacturers guarantee against defects in material and workmanship. To make a warranty claim, send the following information to us at sales@buddyrider.eu so we can reference your original purchase record.

  • Name
  • Address
  • Email
  • Telephone #
  • Purchase date
  • Description of what the problem or defect is.
  • If possible provide picture.

PLEASE NOTE: We do not provide warranty against damage due to modifications or misuse.

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