Return Policy

We understand that riding with your dog on your bike is an exciting concept – but it comes with lots of questions. Will your dog fit your Buddyrider? Will your Buddyrider fit your bike? Will your dog like your Buddyrider? Will you feel comfortable riding with your Buddyrider?

On the rare occasion that the Buddyrider pet seat does not fit your bicycle, or you need to return any other item, simply return it within 60 days (after delivery of order) for a refund. The returned product must be undamaged.  Take extra care when packing the return by wrapping the receiver and the support arm (metal parts) in bubble wrap or another material to prevent them from moving around and damaging the plastic parts while in transit.

Please send an email to info@buddyrider.com giving your order number and state the reason for the return. Once you have processed the return, please email us the return tracking number. (Return shipping costs are at the expense of the buyer)

Please send returns prepaid via a traceable and insurable method to:

Buddyrider Nederland

Haitsma Mulierlaan 12

7241 GB Lochem

Upon receiving your returned item(s), we will issue your refund and notify you accordingly. Processing times vary pending different financial institutions.

 

Guarantee

We strive to ensure that our product is of the highest quality, but if there is a problem, we offer to the original purchaser a free 2-year limited manufacturers guarantee against defects in material and workmanship. To make a warranty claim, please send your order number and a description of what the problem or defect is along with images to info@buddyrider.com.

Please note: We do not provide warranty against damage due to modifications or misuse.